Privacy
Policy

Effective date: May 9, 2026

About This Policy

Who We Are

123 Glass Company ("we," "us," "our") provides auto glass repair and replacement services in Nebraska. This policy explains what we collect, how we use it, and your choices.

What We Collect

We collect only what is reasonably necessary to operate our website and respond when you contact us:

• Basic website data (server logs and security): IP address, date/time, pages requested, user-agent. Used for operation, security, and fraud prevention.
• Analytics (Google Analytics 4): page views, referrers, device/browser information, approximate location (city/region), and on-site interactions. See "Analytics & Your Choices."
• Voluntary communications (when you call or email us): name, phone, email, vehicle details, and anything you choose to include.
• Quote form submissions (when you use the "Get a Quote" form on our website): name, phone number, email address, service type, and vehicle information you choose to provide. These submissions are transmitted to and processed by Formspree, Inc., a third-party form service, before being delivered to us. See "Third-Party Service Providers" below.

How We Use Information

• To operate, secure, and improve our website.
• To respond to your calls and emails, schedule service, provide invoices/receipts, and honor warranty service.
• To understand site traffic and page performance (analytics).

We process personal information based on:

• Our legitimate interest in operating and securing our website.
• Your request for service or communication with us.
• Legal obligations related to invoicing, warranties, and recordkeeping.

Payments

We process payments through third-party payment processors. We do not store full credit card numbers on our website. Payment information is handled securely by our payment processor in accordance with applicable industry security standards.

Third-Party Service Providers

We use the following third-party services that may process personal information on our behalf:

• Formspree — processes quote form submissions and delivers them to us by email. Data you submit through our quote form is handled according to Formspree's privacy policy: https://formspree.io/legal/privacy-policy/.
• Google Analytics 4 — described under "Analytics & Your Choices" below.

We do not authorize these providers to use your information for their own marketing purposes.

Data & Your Rights

Data Retention

We retain website logs only as long as needed for security and troubleshooting. Google Analytics data is retained consistent with our GA4 configuration and is automatically deleted after the selected retention period.

Correspondence (emails/voicemails) and business records are kept as long as needed to serve you and to meet legal, tax, and warranty recordkeeping obligations, then deleted or archived securely.

Security

Our website uses HTTPS encryption to protect data transmitted between your browser and our server. We also use reasonable administrative, technical, and physical safeguards appropriate to the type and volume of data we handle. No method of transmission or storage is 100% secure, but we work to protect information from unauthorized access, use, or disclosure.

Your Privacy Rights

Depending on your state, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing (such as "sale" or targeted advertising). We do not sell or share personal data and we do not conduct targeted advertising.

How to Make a Request

To exercise your rights, contact us using the phone or email below. We will verify your request and respond within the time required by applicable law.